Have a question?

Browse our knowledge base

We've got a growing list of frequently asked questions about KiwiLive. Setup, event options, stage techniques, and more.

Find answers

Submit a support ticket

If you have a brand new question or we haven't been able to add an answer to our knowledge base yet, submit a request for support here.

Create a support request

Frequently asked questions

How do I try out KiwiLive?

KiwiLive accounts are free for 30 days. So go ahead and sign up for one. When you go to create an event, you'll have the option of creating a test event. A test event is also totally free and can support just a few participants. It's great for testing!

What does the audience size for each event actually mean?

It's the number of unique devices that you want to be able to view your event. Basically, KiwiLive needs to know about how many audience members to expect on the system. We'll have to send you or your audience members a warning if you go very far over the number for your event type. Don't worry, there's a little grace built in.

When am I actually charged?

If you register your account, you'll be charged $19 per month - that keeps your account open and lets you use your profile to do basic lead capture. Then, if you schedule events, you'll be charged when your event actually begins.

What if I cancel my event?

Aww, that's a bummer. But don't worry about KiwiLive. If you delete your event before it starts, you won't be charged.

What if I need to change the event capacity later?

That's totally fine. KiwiLive will let you change your event settings all the way up until start time. At start time, we'll bill you based on your final choices.